Frequently Asked Questions

Understand how your donations make a beautiful impact on the lives of sick and injured kids.

Have a question about fundraising? Have a look through our FAQs below! If you still haven't found what you are looking for, please contact us via supporting.sydney@rmhc.org.au

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Who are we?
Every year, Ronald McDonald House Charities Sydney gives 746 families a place to stay while their sick child is being treated in hospital.

Ronald McDonald House in Randwick offers a warm, supportive home for families of children receiving treatment at the Sydney Children's Hospital. We provide family-focused care, allowing families to stay close to their child, while our communal facilities foster a social, comforting environment to ease their journey. 
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What does Ronald McDonald House in Randwick offer? 
Our House is a warm and supportive home-away-from-home for families of children who need to travel to Sydney Children’s Hospital in Randwick. We create a safe and welcoming environment where families can remain connected, and parents can communicate more easily with their child's medical team.

The House provides a community of support, which embraces families and provides the opportunity for sick children, siblings and carers to continue enjoying everyday moments and create memories, together. Our communal kitchen, lounge and laundry facilities also provide families with the independence to cater for themselves and keep up with day-to-day living as much as possible.

Families are offered in-house support during their stay, including home-cooked dinners multiple times a week, school holiday programs and other personal gestures that help make an uncertain and stressful time a little bit easier. 
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What is your affiliation with McDonalds? 
RMHC is an independent charity that has been providing essential support for seriously ill children and their families in Australia since 1981.

RMHC relies on significant financial and volunteering support from many organisations, including McDonald’s Australia. McDonald’s is our Founding Mission Partner and funded the first Ronald McDonald House 40 years ago. 
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How much does it cost Ronald McDonald House Charities to accommodate families at the Randwick House? 
On average, it costs $160 per night to support each family staying at Ronald McDonald House Charities Sydney (in Randwick).

The families stay at the House for FREE, to help relieve some of the pressures of being away from home.

In the traditional sense of the word, a night would simply refer to a roof over someone's head for the night, but at Ronald McDonald House in Randwick, it means so much more to our families.

A night for our families means: 
  • Supported accommodation at no cost, so families can focus on their sick child 
  • A network of support through other families, staff and volunteers 
  • The hospital is a quick 5-minute walk away 
  • A kitchen full of food, with meals cooked by our supporters three times a week 
  • In-house education support by qualified teachers 
  • Access to 40 hours of free tuition when the patient returns home 
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When was Ronald McDonald House Charities founded? 
Ronald McDonald House Charities is a global charity founded in 1974 in Philadelphia, USA.

Dr Audrey Evans, an oncologist at the Children’s Hospital of Philadelphia, had a vision for providing a place for families to live and get proper rest away from the ward while their children were undergoing treatment.

Funds to build the first House were raised by the local McDonald’s restaurant and in exchange for their support was named “Ronald McDonald House”. 
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How can I get your ambassadors to come to my event? 
Unfortunately, we cannot provide fundraisers with our ambassadors. 
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Who is eligible to stay at Ronald McDonald House in Randwick? 
Keeping the family together can be extremely tough without support, which is why we offer accommodation for parents with seriously ill and injured children who need to travel for their child’s treatment, or for mothers going through high-risk pregnancies. We try to accommodate the needs of families where we can, but this is always subject to availability. Priority is given to families whose children have been recently diagnosed, seriously injured or who require emergency treatment, and families traveling long distances from their home. 
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Can RMHC Sydney help promote my event? 
RMHC Sydney may share images and stories uploaded through the blog and gallery post sections of fundraisers’ pages. 
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Can I fundraise through Facebook? 
Although you can, RMHC Sydney currently has no method to track fundraising efforts made through their external platform, which means we cannot allocate the funds to your page. 
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Can I promote the fundraising event on social media? 
Absolutely! We love to see your progress and how you are getting involved! Simply tag @rmhc_sydneyhttps://www.facebook.com/RMHCSydney  [hyperlink] on Facebook and @rmhc_sydneyhttps://www.instagram.com/rmhc_sydney/ [hyperlink] on Instagram so we can follow along. 
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Can I set up my own fundraiser page? 
Absolutely! We're thrilled to have you on board! To get started, choose your fundraiser style and set up your personal fundraising page to share with family and friends by clicking here https://www.rmhcsydney.org.au/event/community-fundraising [hyperlink]. 
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I just want to donate. 
You can donate through the link here 
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I have another question that isn’t here. 
Please get in touch with us via supporting.sydney@rmhc.org.au and we will be happy to answer your questions.